Disable Elevate for a User

There are two ways to disable Elevate for a User:

  1. Navigate to the Users > Username > Elevate > General and click Disable Elevate at the bottom of the page and then click Disable Service.

    Disable Voice

     

OR

  1. Navigate to the Services > Elevate > Subscriptions > Assign licenses.
  2. Unassign subscriptions from an individual user or multiple users > uncheck Elevate for selected users > Proceed.

    Unassign subs

     

  3. Notification window will appear, choose Confirm. The Elevate Subscription license will then become available, but will notbe canceled. Unassigned licenses do not result in changes to the bill.

    Bill change

     

Note: the phone number assigned to the user will be released and added to the account's number pool.


Delete a User

Important: user(-s) cannot be deleted if Elevate service is enabled for this user(-s).

  1. Disable Elevate for the user(-s) as described in Disable Elevate for a User section of this article.
  2. Go to Users on the top of the CONTROL PANEL Home screen and check the box next to the user(-s) you disabled Elevate for in the previous step. Hit Delete Selected Users button to remove them from the account completely.
     

    Delete user