Elevate
To completely enable a person, you need to create them as a user, then add an Elevate license (which provides the user with a license to make and take telep...
Wed, 4 Oct, 2023 at 9:21 AM
Go to https://controlpanel.intermedia.co.uk/Portal/User and use your specific admin credentials. These are seperate from your User App login credentials.
Wed, 20 Sep, 2023 at 5:45 PM
Disable Elevate for a User There are two ways to disable Elevate for a User: Navigate to the Users > Username > Elevate > General and click Disa...
Wed, 20 Sep, 2023 at 5:56 PM
Manage a User You can manage additional parameters of the User that you have created. Navigate to Users and click on the user's name you wish to manag...
Wed, 20 Sep, 2023 at 5:56 PM
Changing user login A user's login must match the primary/default email address used by their M365 account. To change the email address that is use...
Wed, 20 Sep, 2023 at 5:58 PM
Managing general settings for a Voice Services User To access a user's general voice services settings, navigate to Elevate > General. You may: c...
Wed, 20 Sep, 2023 at 5:59 PM
Why do I need to assign a device? The device should be assigned to a user or resource prior to connecting it to your network to ensure that the device can ...
Wed, 20 Sep, 2023 at 6:03 PM
On the left hand side, select Contact Centre and then 'login to Contact Center control panel' Note: If you have not recently logged into th...
Wed, 20 Sep, 2023 at 6:17 PM
You can swap the primary number by clicking on it, then swapping it within the User's settings. If you have two assigned, you’ll need to delete the ...
Thu, 21 Sep, 2023 at 11:06 AM
Managing Hunt Groups On Elevate A Hunt Group is an automated service that helps with handling multiple inbound calls to your organization. When callers d...
Fri, 22 Sep, 2023 at 7:51 AM