ProAction Networks Ltd

Note, this article relates to V1 reporting which has been superceded by V2 reporting. See the other article here, which describes the newer reporting functi...

Feature description With the Elevate QoS tool, you can check detailed information on the quality of all your calls as well as determine the reasons for the...

Elevate Mobile App: Troubleshooting Voice Quality Issues Important: Elevate iOS Behavior - Users are automatically logged out of the iOS app when answeri...

These V2 reports are really useful and pretty. In Q3 2023 you'll be able to access these as a supervisor without logging into the admin portal and these...

By default the system will play a waiting caller some music, when waiting to be answered in a hunt group. This can be changed by going into the Hunt Gro...

To edit the programmable buttons on a user's phone: Go to Users, then find the user you wish to edit their device. Click on the user. Click on the...

To isolate all the calls which were not filtered by an IVR (matched Caller ID numbers) and therefore routed to a more specific, useful group of people, you ...

Enter the provisioning URL into the phone   The phone will configure itself from the Voice Services provisioning server. There are two ways to do this: us...

Elevate: How to transfer calls directly to Voicemail Elevate users may use a star code to send a call directly to another extension's voicemail box. ...

Each time you login to the Mobile app, if you have not already synchonrised your personal, mobile contacts, you will be asked again if you wish to synchr...